In order for government services to reach their potential, a deeper collaboration between governments and technology companies is one of the best places to start.
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The next innovation for blockchain will be in technical applications using ledgers that facilitate the storage of massive amounts of data. All it takes is one major innovation in the services sector for other governments to quickly embrace blockchain.
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In our fast-paced environment, users want to avoid barriers and are turning to predictive services to complete daily tasks, especially in government services.
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Predictions based on big data and machine learning will define large parts of our lives including governments mapping journeys on how to provide enhanced services for residents and citizens
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AI, machine learning, and 5G are all developments that will help government services by reducing friction in the customer service experience. 5G connectivity will profoundly impact the delivery of government services.
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The beauty of using crowdsourcing models to supply labor and new ideas at the services level is that it allows for a nimble approach to change.
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Adopting a holistic approach towards analyzing the entire customer journey beyond digital touchpoints could pave the way for happier lo-fi experiences
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Driverless cars pollute less than standard models, but they still tax our infrastructure and our health. Bikes can offer a better solution.
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The intersection of data and government services allocation is a very defined system that is often overlooked by the public. This article touches on the importance of streamlining the collection and analysis of data towards enhancing government service design.
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Three important buckets define the relationship between technology and government services: collection of data, storage of data, and use of data. This article touches on their specific relationships
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Facebook and Google dominate more than half the world’s internet advertising market, wielding incredible power over how we engage online. But the regulation debate is heating up.
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Professor Shoshana Zuboff sounds the alarm on “surveillance capitalism,” where data is packaged and commercialized, often outside the public eye.
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One thing has become glaringly clear around the world over the last year: Trust is in short supply.
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For the first time in decades, the lion’s share of global GDP growth has shifted from the West to emerging markets, bringing new nexus points of the global economy into sharp focus.
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City leaders may prove more influential to driverless cars’ long term success in cities than an abundance of parking lots or four-way intersections.
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10 years in, we are realizing the real power of blockchain smart contracts to streamline the process of governing, curb waste, and provide better services.
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The rise of small, wealthy, and technology-focused countries investing in emerging markets creates local expertise on artificial technology and emerging technologies that benefits everyone.
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Financial technology has evolved to a point where millions of unbanked people can sign up for a bank account with little more than a smartphone. It is nothing short of a revolution.
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As more cities around the world invest in smart city projects, the role of the private sector in driving urban evolution is pivotal.
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Governments can and should borrow a page from Google’s playbook when it comes to offering products and services that put residents’ and citizens’ needs first.
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